If you cannot see all donations on the generated donation statement for a given year, there may be several reasons. Below you will find the most common causes and step-by-step instructions on what to do.
1) Check statements for neighboring years
Sometimes a donation is booked or settled in a different period than expected. First, generate statements also for the previous year and the following year and check whether the missing donation appears there.
2) Make sure the same e-mail address was used
Statements are generated based on the e-mail address provided during the donation process. If some donations were made using a different e-mail address, generate a statement for that address as well (or check other inboxes).
3) Check confirmation messages (including SPAM)
After a successful transaction, the “Ofiaruję” Foundation sends a confirmation message to the e-mail address provided with the donation. If you cannot find it, check the following folders: SPAM, Promotions, or Other.
4) If you have an account in the service, earlier donations may not have been assigned
If you registered as a user of Ofiaruje.pl at some point, some earlier donations may need to be manually assigned to your account (for example, if you donated without logging in or used a different e-mail address).
What should you do if donations made online are missing from the statement?