The “Ofiaruję” Foundation (hereinafter the “Foundation”), with its registered office in Wrocław, ul. Belgradzka 23, 51-208 Wrocław, entered into the register of associations, other social and professional organizations, foundations, and independent public healthcare institutions under KRS number 0001121430, whose registration files are maintained by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register, NIP 8952276529, REGON 52939418500000, informs that all funds received in the form of donations are allocated exclusively to the implementation of the Foundation’s statutory objectives. The Foundation conducts non-profit public benefit activities and is financed solely through voluntary contributions from donors.

Accordingly, the following rules apply to donation refunds:

1. Donations and the Right to Refund

   Donations made to the “Ofiaruję” Foundation are voluntary and non-refundable. Every payment made to the Foundation’s account is considered final, subject to the exceptional circumstances described in this policy.

2. Mandatory Cases for Donation Refunds

   The “Ofiaruję” Foundation will refund a donation in the event of documented unauthorized use of a payment instrument, provided that a refund request containing the donor’s details along with confirmation that the matter has been reported to law enforcement authorities is submitted within 14 days from the date of the unauthorized use.

3. Exceptional Cases for Donation Refunds
   1. The “Ofiaruję” Foundation will consider refunding a donation only in exceptional cases, such as:
      1. An accidental payment or incorrect amount (e.g. accidental duplicate payment),
      2. Provided that a refund request is submitted within 7 days from the date of payment, containing the donor’s details and justification for the refund request.
   2. A donation refund request should be submitted in writing to the Foundation’s address or electronically via e-mail to: kontakt@ofiaruje.pl. The Foundation undertakes to review the request within 30 days from the date of receipt.
   3. In the event of a positive decision regarding the request, the refund will be made to the same bank account from which the donation was made or using the same payment method, if technically possible, unless the Donor expressly agrees to another method. The Donor bears the costs of the refund, including payment gateway operator fees.

4. Designated Donations

   In the case of donations made for specific purposes (e.g. particular projects, charitable activities, or support for specific initiatives), the Foundation undertakes to carry out those purposes in accordance with the intended use of the funds. If the purpose is not fulfilled, the Foundation may decide to refund the funds to the donor or propose allocating them to other statutory activities of the Foundation.

5. Contact
   1. Any questions regarding the refund policy should be directed to the following e-mail address: kontakt@ofiaruje.pl
   2. This policy is effective from the date of publication on the “Ofiaruję” Foundation’s website.

6. Summary

   Our refund policy is intended to ensure that Donors understand their rights and to explain the procedures related to possible refunds and security guarantees.